Curriculum Vitae

Contact Information: 

• Steph819@gmail.com
• 484-221-2545
• www.organization-transformation.com

With over 20 years of experience in a variety of industries and markets, my professional goal is to apply my vast experience helping small to mid-sized companies root cause the problems they can’t seem to fix, teaching them to identify, measure and resolve issues within their organizations, providing the same level of expertise granted to large firms by sharing Organization Development tools, models and planning at a cost that is as affordable as the company needs it to be.

• Collaborate with clients to conduct impact analyses, assess change readiness, identify key stakeholders, create an action plan/schedule and collaboratively develop evaluation plans and implement throughout the project to ensure solid data and success measurements and metrics.
• Where needed, review or develop mission, vision and align strategy to create an action plan for successful change
• Specialize in Training & Development, Talent Performance Management and Business Process Improvement using various tools and methodologies including Six Sigma, Kaizen, and hybrids, with experience in recruiting and talent selection based on experience, budget, team fit and cultural values. 
• Develop and improve on-boarding and performance management processes, standardizing workflows and other process improvement change initiatives.
• Experienced in the following industries and areas: Financial management/ insurance, software development, web design, SaaS, publishing, pharmaceutical, manufacturing, telecommunications, information technology, and industrial and medical gases.
• Able to manage and support several long- and short-term projects simultaneously with careful planning utilizing either a waterfall or agile/ hybrid approach, depending on applicability to the effort. 
• Unique combination of creativity and analytical skill, collaborating on cost-effective quality solutions that maximize employee adoption and usage and minimize resistance for internal and external clients. 
• Experience virtually managing projects and facilitating web-based training with locations in US, India, England, Australia, Ireland, China, Netherlands, South Korea, Thailand, Taiwan, Singapore, Switzerland, Germany, France, Japan, Malaysia and Italy. 
• Eager to become certified in any area requested.

• Developed and facilitated on-boarding programs for IT Operations and sales departments
• Developed, implemented and maintained a Community of Practice support team for Atlassian products at Andesa. 
• Collaboratively developed Project Management Training program for new hires and Project Basics Program for onboarding project resources. 
• Developed Resource Allocation Scheduling solutions for multiple organizations
• Member of Enterprise Engagement Team 2018-2020
• Graduated Magna Cum Laude from DeSales University

Penn State University  - World Campus

• Master of Professional Studies, Organization Development & Change (Fall 2022)
• Graduate Certificate, Organization Development Essentials (2019)

Lehigh University - Bethlehem, PA

• Graduate Certificate, Project Management (12 Credit hours) (2009) 
• MBA coursework (12 credit hours: Managing Products and Services, Managing People, The Org & Its Environment)

DeSales University   - Center Valley, PA   

• BA, Business Communications (2000) 
• Coursework in in Theology & Philosophy (18 credit hours - DeSales + RVCC))

Raritan Valley Community College - Branchburg, NJ

•  Coursework in Social Sciences & Mechanical Engineering (42 credit hours)

College of Southern Maryland - LaPlata, MD

• Coursework in Fine Arts  (9 credit hours)

• Scrum Alliance Scrum Master Certification Training
• MS Project Server 2007 Training (PMI course #2556-100008-28 PDUs) 
• SharePoint Services 3.0 (.6 CEUs) 
• SharePoint Administrator Training 
• Design and Development of Software Used in Automated Process Controls 
• Computerized Systems Validation and Compliance 

• Certified Scrum Master (CSM) 2013-Present
• Certified Continuous Quality Improvement Foundations Trainer (2020-present)
• Operational Excellence Community of Practice Training and Development (2019-present)
• Business Process Improvement; LinkedIn Learning (2019)
• Creating a Culture of Change; LinkedIn Learning (2019)
• Lean Technology Strategy: Running Agile at Scale; LinkedIn Learning (2019) 

• Society for Human Resource Management (SHRM)
• Project Management Institute (PMI)
• Scrum Alliance 

Continuous Quality Improvement & Change Management:

• Kaizen & Lean focus in process improvement and waste elimination. 
• Creatively promote change programs and engage stakeholders  
• Build & facilitate training programs from the bottom-up 
• Manage, coach and support data-driven change efforts 
• Build in evaluation planning with KPIs to measure & ensure program success 
• Conceptualize, develop and manage Kaizen Teian based initiative programs

Training & Development: 

• Administer and analyze training needs assessments and job skills inventories, exposing gaps in needed skillsets to recruit for; 
• Leading organizations to structural optimization of the workforce and maximizing resource talents 
• Design change programs and coursework using various models, including ADKAR and ADDIE 
• Facilitate and Support programs post-implementation  
• LinkedIn Learning admin – create, curate and post training materials; monitor activity •

Atlassian Systems:  

• JIRA and Confluence: Administrator & Business System Owner  
• Tempo: Administrator  
• Atlassian Authors (Community Group) 
• Create training materials and video webinars to train all employees on Atlassian systems 

Technical:

• Writing: Processes, Standards/SOPs, User Guides 
• Manage a vast array of technical change engagements and programs 
• Information Security specialist with experience in complying with Sarbanes-Oxley, SOC, NYDFS, FDA and other regulatory bodies.   

Project Manager II Andesa, Inc; Allentown, PA/ Remote  

• Develop and facilitate Continuous Quality Improvement training for all employees 
• Lead teams through Gemba Kaizen change initiatives to improve processes and drive efficiency.  
• Manage complex Information Technology programs; manage senior team expectations  
• Lead Atlassian Product Champions - a community of practice team  

Project Lead (Contract Position); Sanofi Pasteur; Swiftwater, PA/ Remote 

• Collaborated with various business areas in a total systems approach to design a solution to enable sales agents to place orders onsite at client locations via tablet.  
• Collaborated with various business areas to design and implement a solution to an issue with delivery instructions and hours, saving hundreds of thousands of dollars in lost product and expenses.  

IT Project Manager / Scrum Master (Contract Position); Rodale, Inc; Emmaus, PA; 2013-2014 

• Implemented Agile Scrum methodology at a medium sized publisher and trained 50+ employees in Atlassian’s JIRA Cloud and Confluence platforms; coached Scrum team & promoted Agile values, principles, and practices. 

Migration Analyst / Project Manager (Contract Position); Paragon Solutions (Client: Merck); Plymouth Meeting, PA   2012-2013            

• Managed major change effort to move a recently acquired division from fully customized sites to the standard Merck platform, including two million page migration from SPD (custom) to SharePoint 2010, collaborating with product owners from all locations, worldwide.  
• Co-managed upgrade to Tridion 2011 – migrated and tested 69 websites. 

Project Manager (Contract Position); Pfizer, Inc. (via HCL, Inc.)  Collegeville, PA; 2011 

• Implemented company policies, technical procedures, and standards for preserving the integrity and security of data, reports and access. 
• Managed a core team of seven members stationed at three locations worldwide in a software implementation project, proposing technical feasibility solutions for new functional designs and suggesting options for performance improvement of technical objects.  

Sr Consultant / Director - Professional Services; Active Data Exchange; Bethlehem, PA; 2010-2011 

• Led Professional Services division. Responsible for technical proposals, RFP responses, resource planning, earned revenue, P&L reports, consulting, documentation and strategic planning
• Managed various change efforts to migrate several organizations to new Content Management Systems (CMS) and provided training on new systems, including a training plan and facilitate & record training for 25 Content Editors to use Sitecore content management system . 
• Identified, recommended and prioritized new Web features and applications in conjunction with client business leaders and department managers. 
• Successfully oversaw visual and technical design for all web-based products, including final products released to marketplace. Provided leadership in evaluation, planning, testing, installation and configuration of network-based applications.   

IT Project Manager/ IT Services; Ikaria (INO Therapeutics)  Clinton, NJ    2005 – 2010

• Developed and implemented formulas and processes for determining FTE and contracting needs for the IT department  
• Developed and implemented systems for onboarding all employees to Information Technology systems, with role-based access to systems/equipment and training programs for each. 
• Responsible for all SOP editing, training and compliance for IT department.
• Collaborated with functional areas to define a project management methodology for a matrixed project environment; ensured smooth workflow and efficient organization operations, and managed all IT infrastructure, software, marketing and finance projects  

Logistics & Client Service Specialist; BOC Gases; Lebanon, NJ   2002 - 2004 

• Participated in several Six Sigma Projects. 
• Managed client transition during sale of ISP division   

Performance Development Instructor / Sales Manager; AVAYA; Conshohocken, PA  2000 – 2002 

• Managed career development and training for 21 Account Executives, mandating or facilitating training to develop individual strengths and align with performance goals
• Developed and tracked Performance Management Plans for 21 employees 
• Actively recruited new Account Executives at Job and College Fairs.

I travel seven months out of the year in a 45-ft motorhome towing a Jeep. With multiple secured internet resources and a customized office, I am able to work remotely from anywhere. 

My husband and I have a website and You Tube channel (ssrvadventures.com) where we post “How-to” blogs about RVLife, as well as reviews of RV resorts, surrounding restaurants and attractions to help others set expectations when planning travel.   

For the balance of the year, we park the rig in the Lehigh Valley, PA area at our summer home to enjoy time with our children and grandchildren.